Hot heads policies

Your time is valuable- and so is ours. To respect both, we kindly ask for advanced notice if you need to cancel or reschedule your appointment. 

Cancellations made more than 48 hours of appointment: No charge.

Cancellations made within 48 hours of appointment: 50% of the service fee will be charged.

Cancellations made within 24 hours of appointment, or no-shows: 100% of the service fee will be charged.

All cancellations must be made by phone or email. We do not accept cancellations through social media. 

We understand that emergencies happen, and we're always happy to discuss exceptional situations on a case-by-case basis.

Fixes & Adjustments

Client satisfaction is important to us. If you are not fully satisfied with your service, we offer a complimentary fix within 7 days of your original appointment. Please contact us as soon as possible so we can make it right. 

New guest booking policy: 

Salon Deposit Policy for New Colour Clients

To secure an appointment, all new colour clients are required to pay a 50% deposit at the time of booking.

How it works:

• The deposit is taken by manual credit card entry through our Clover system.

• The deposit is equal to 50% of the service price (no need to calculate parts/labour separately).

• The deposit is applied to the client’s account as a gift certificate, which will be used towards their appointment balance.

Cancellation & Refund Policy:

• The deposit is nonrefundable.

• If the client cancels or reschedules within our cancellation guidelines, the gift certificate will be transferred to their new appointment.

• If the client does not show up or cancels outside the cancellation window, the gift certificate will be forfeited as the cancellation fee.

Thank you for your understanding and support!