Hot heads policies

Your time is valuable- and so is ours. To respect both, we kindly ask for advanced notice if you need to cancel or reschedule your appointment. 

Cancellations made more than 48 hours of appointment: No charge.

Cancellations made within 48 hours of appointment: 50% of the service fee will be charged.

Cancellations made within 24 hours of appointment, or no-shows: 100% of the service fee will be charged.

All cancellations must be made by phone or email. We do not accept cancellations through social media. 

We understand that emergencies happen, and we're always happy to discuss exceptional situations on a case-by-case basis.

Fixes & Adjustments

Client satisfaction is important to us. If you are not fully satisfied with your service, we offer a complimentary fix within 7 days of your original appointment. Please contact us as soon as possible so we can make it right. 

Thank you for your understanding and support!